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How to Understand the True Voice of the Customer
Ask the Experts: CRM Educational Webcast
CRM Roundtable: Voice of the Customer
 
 
 
How to Understand the True Voice of the Customer
WEDNESDAY, MAY 28, 2014

11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST
One of the tenets of effective communication in life—as in business—is to seek first to understand, then to be understood. It sounds simple enough, but as more Big Data floods organizations over multiple channels, the simple act of listening can become overwhelming. Fortunately, this is where voice of the customer (VoC) solutions can help.

Join Verint, Calabrio, and IntelliResponse in this one-hour Webinar and learn how to:
  • Benefit from CRM and contact center integrations.
  • Integrate social media channels into a single agent desktop.
  • Serve customers on their channel of choice.
  • Make smarter, faster decisions.
  • Deliver on customer demands and present unified and updated interactions across multiple channels.
  • Drive customer loyalty, boost marketing effectiveness, increase sales, optimize operations, and reduce risk.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
   
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Oscar Alban
Principal, Global Market Consultant
Verint Systems
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Kristen Jacobsen
Director of Marketing
Calabrio
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Mike Hennessy
VP Marketing
IntelliResponse
 
 
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