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Unleash the Power of Your Big Voice Data
 
   
 
WEDNESDAY MARCH 12, 2014
11:00AM PT / 2:00PM ET
 
 
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
 
PRESENTER
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Chip Engdahl
Product Marketing Manager
Calabrio, Inc.
 
Audio is streamed over the Internet, so turn up your computer speakers!
 
In an increasingly integrated and connected world, customer expectations are bigger than ever. Customers want better service, faster. They expect service when they want it and how they want it. Not knowing your customers can have tremendous consequences. Understanding your customers means everything.

Although the necessity to understand customers is more important than ever, the ability to understand customers has been diminished. Every day, contact centers have hundreds, if not thousands, of voice conversations with a company's customers. Inside that voice data is a wealth of information which is often overlooked as a resource for understanding the true voice of the customer. The difficulty in understanding customers arises not from a lack of information, but rather from the ability to access and analyze it effectively. It's a big data problem.

Join Calabrio, a unique provider of Workforce Optimization and Analytics solutions, as we share key insight into how business can leverage the big voice data in your contact center to understand your customers better.
  • Access key insights from customer conversations without employing data scientists
  • Leverage customer conversations to get closer to your customers
  • Make the most of customer insights to drive better business outcomes across the organization
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