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Self-Service Meets Multichannel Support
     
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Mike Hennessy
VP Marketing
IntelliResponse
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Steve Chirokas
Vice President, Marketing
VoltaDelta
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Amy Brennan
Marketing Manager
Genesys
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Amy Livingstone
Director of Channel and Solution Marketing
Nuance
 
TITLE Self-Service Meets Multichannel Support
DATE WEDNESDAY, JANUARY 29, 2014
TIME 11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST
Self-service solutions have succeeded because of their ability to lower customer support costs, while providing better customer service. Because of their early success, progressive vendors are now offering customer self-service solutions across multiple channels. Join IntelliResponse, VoltDelta, Genesys, and Nuance Communications in this FREE Webinar and learn how to:
  • Provide instant answers to self-service questions on all digital channels.
  • Understand and monetize digital interactions in new ways.
  • Create contextual awareness between channels.
  • Keep callers engaged from voice self-service to agent transfer.
  • Employ 3 best practices that improve customer interactions on every channel.
  • Apply 5 proven principles of effective self-service to achieve measurable results.
REGISTER NOW to join us for this FREE Webinar.

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