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Social Media Goes Beyond the Contact Center
 
 
 
TITLE Social Media Goes Beyond the Contact Center
DATE WEDNESDAY, DECEMBER 11, 2013
TIME 11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST
 
 
  It's not enough to know that people are leveraging social channels for customer support. Professionals in sales, marketing, and customer service must work together to respond to and proactively engage customers in the best possible way.

REGISTER NOW to join us for this
FREE
Webinar.

    Join KANA, Aspect, Oracle, and LiveOps in this FREE Webinar to learn how to:
  • Understand the context of social chatter and customer intent across all channels.
  • Empower service agents to resolve issues faster and increase customer satisfaction with a socially-enabled contact center.
  • Learn how to use social media to get ahead of service issues.
  • Build an end-to-end strategy with actionable plans, encompassing sales, marketing, and customer service.
Audio is streamed over the Internet, so turn up your computer speakers!
 
 
MODERATOR
image
David Myron
Editorial Director
CRM magazine
PRESENTERS
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Sachin Davankar
Manager, Product Marketing
KANA
PRESENTER
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Tony Lama
Global Evangelist
Aspect Social
PRESENTER
image
Tuula Fai
Director, Customer Experience Product Marketing
Oracle
PRESENTER
image
Ann Ruckstuhl
CMO
LiveOps
 
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