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What Customers Really Expect From Interactions
What Customers Really Expect From Interactions
The popularity of so many new communication channels has changed the way customers interact with others and raised their expectations of businesses.

At a time when customer needs are rapidly changing, today's savvy customer service department must not only know what they want, but how to meet, and even exceed, their expectations.

Audio is streamed over the Internet, so turn up your computer speakers!

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  Join KANA, LiveOps, Verint, and AVOKE Analytics in this FREE Webinar and learn how to:
  • Understand what's driving higher customer expectations.
  • Evolve to true omni-channel customer service.
  • Listen to your customers' complete experiences.
  • Analyze calls and identify areas of high customer effort.
  • Reduce churn and help circumvent customer issues before they happen.
  • Track the customer journey to prioritize and resolve the most pressing problems.
  • Improve agent productivity with the best CRM and CEM tools.
  • Leverage social channel integration in the contact center to elevate the customer experience.
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David Myron
Editorial Director
CRM magazine
Scott Hays
Senior Director of Product Marketing
Thomas Victory
Senior Director
Greg Sherry
Vice President Marketing
Verint Systems Enterprise Intelligence Solutions
Joe Alwan
AVOKE Analytics at Raytheon BBN Technologies
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