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4 Strategies to Improve Your Omni-Channel Support
 
WEDNESDAY, OCTOBER 16, 2013
11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST
Thanks largely to the maturation of mobile, social, and Web technologies, today's highly connected, power-of-now customers are connecting with companies on more communication channels than ever before. This naturally puts more pressure on customer service and support departments to serve their customers and prospects on the interaction channel of their choosing. To do this well, however, organizations must prepare for the omni-channel customer service environment.

Join KANA, Voxeo, an Aspect company, LiveOps, and IntelliResponse for this FREE Webinar to learn how to:
  • Provide instant answers to customer questions across all channels.
  • Leverage social channel integration to deliver more personalized customer service.
  • Utilize the cloud to meet the needs of today's omni-channel customer.
  • Ensure a consistent customer experience across channels.
REGISTER NOW to join us for this FREE Web event.
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Kelly Koelliker
Senior Manager of Product Marketing
KANA Software
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Tobias Goebel
Director of Mobile Strategy
Voxeo, an Aspect company
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George Matar
Senior Director of Product Marketing
LiveOps
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Mike Hennessy
VP Marketing
IntelliResponse
 
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