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Want Better Support? Fix Your Broken Knowledge Problems
WEDNESDAY, SEPTEMBER 25, 2013
11:00 AM - 12:00 PM PST / 2:00 - 3:00 PM EST
 
There's no doubt that organizations would always want to leverage the knowledge they have to choose the best course of action. Often, though, the process in which organizations obtain their knowledge is broken. Fortunately, this is changing as context-aware technologies are enabling companies to capitalize on their collective knowledge -- across systems, the Web, and social media -- to become more relevant and responsive to their customers.
Join KANA, and Coveo in this FREE Webinar and learn:
  • Why the current approach to knowledge management doesn't work.
  • How to leverage the 80 percent of big data that is unstructured.
  • How to break down silos and give employees access to relevant content and experts, from anywhere.
  • Best practices for both content creation and content delivery.
  • Smartest ways to present information for support agents and customers -- including an example presenting contextual knowledge right in your CRM System.
  • Which of your content is driving successful customer service.
Regardless of what CRM system you're currently using, register for this webinar today to learn about ways to provide more competitive and differentiated service and support with your existing knowledge infrastructure.

REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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John Chmaj
Senior Practice Director KM Strategy
KANA
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Ed Shepherdson
Senior Vice President, Enterprise Solutions
Coveo
 
 
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