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Master Proactive Outbound IVR Engagements
   
WEDNESDAY, JULY 31, 2013
11:00 AM - 12:00 PM PT / 2:00 - 3:00 PM ET
Anticipating customer needs can have a significant impact on your organization and customers. For example, instead of fielding a flurry of inbound calls about prescription refills or flight cancellations, organizations can preempt these calls with relevant, automated, outbound messages. Productivity improvements, cost savings, and higher customer satisfaction levels are just a few of the benefits of using outbound IVR (interactive voice response) messages. But, to be truly effective, organizations must know the best time to use the technology, how to create personalized outbound engagements, and how to make it interactive.

Join VoltDelta, Aspect, and Voxeo in this Webinar and learn how to:
  • Reduce costs by preempting predictable or repeatable interactions.
  • Proactively engage customers at key moments of truth to win loyalty.
  • Send event-triggered, personalized, outbound communications.
  • Preserve live agents where their skills and expertise are required.
  • Leverage outbound IVR as part of a multichannel strategy.
  • Incorporate social media and interactive, conversational SMS into your proactive outbound communications.
REGISTER NOW to join us for this FREE Web event.
 
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Tim Moore
Vice President of Sales
VoltDelta
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Michael Kropidlowski
Senior Manager Product Marketing
Aspect
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Kim Martin
Director of Marketing
Voxeo
Audio is streamed over the Internet, so turn up your computer speakers!
 
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