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Address The Customer Experience Imperative
   
WEDNESDAY, JUNE 26, 2013
11:00 AM - 12:00 PM PT / 2:00 - 3:00 PM ET
To stay competitive, organizations know they must balance low-cost customer service with stellar customer experiences. See how savvy companies are accomplishing this with hosted speech IVRs.

Join Voxeo and Nuance in this Webinar and learn:
  • Why companies are focusing on the caller experience and competitive differentiation benefits delivered by a hosted IVR, rather than just bottom line savings.
  • Practical guidelines for determining the right deployment model and calculate short- and long-term TCO.
  • How to discover deployment options that could cut costs, improve reliability, and ensure you never miss calls due to a shortage of ports.
  • Why speech technology is well-suited for a shared, on-demand delivery.
  • How speech recognition technology delivers more accurate, intuitive, and human-like interactions across IVR and mobile channels.
REGISTER NOW to join us for this FREE Web event.

 
MODERATOR
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Bob Fernekees
Publisher
CRM magazine
PRESENTERS
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Gordon Cloke
Senior Program Director
Product Manager
Voxeo Hosting
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Dena Skrbina
Solutions Marketing Director
Nuance OnDemand
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