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How to Build a Multichannel Support Environment
 
WEDNESDAY, APRIL 10, 2013
11:00 AM - 12:00 PM PDT / 2:00 - 3:00 PM EDT
When your customers or prospects call, email, text, post, tweet, visit, or chat will your company be there? Will it respond quickly and appropriately enough? Will responses leverage the intelligence of interactions on other channels? These are some of the questions that savvy customer support leaders are asking when moving to a multichannel customer service environment.

Join Voxeo, LiveOps, Angel and Nuance in this Free Webinar and learn how to:
  • Use mobile as a killer device to improve the customer experience and lower contact center costs.
  • Increase self-service through mobile, voice, SMS, Chat, and Social to better serve your customers.
  • Take advantage of Intelligent Virtual Assistants to deliver fast, engaging, and consistent self-service options via multiple touch points - IVR, Mobile and the Web.
  • Increase agent productivity and happiness between 25 percent to 50 percent with an integrated multichannel desktop.
  • Improve agent experiences and thereby improve customer experiences.
  • Make the phone your tried and true channel of choice to drive intelligent experiences that increase customer satisfaction.
  • Increase revenue and cut costs with a properly designed phone self-service channel.
REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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Tobias Goebel
Director of Mobile Strategy, Office of the CTO
Voxeo
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Ann Ruckstuhl
CMO
LiveOps
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Kelly Weinhold
Product Strategist
Angel
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Mark Angel
GM, Multi-Channel Service Solutions
Nuance Communications, Inc.
 
 
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