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Deliver the Optimal Customer Experience
  WEDNESDAY, MARCH 20, 2013
10:00AM PT / 1:00PM ET
 
 

Today's customer is demanding as well as prolific across all channels, including social media. In order to ensure the best possible customer experience sales and service organizations need to empower their agents with the tools and technology to manage multiple, complex interaction types. Now, through the power of the cloud, agents can leverage a single, simple web interface to handle all interactions seamlessly.

Join Omer Minkara, noted Customer Experience and Service Management Research Analyst with the Aberdeen Research Group, and Kieron Lawson, CTO, Cloud Applications at LiveOps, as they present several unique findings from recent research which support the notion that a better agent experience equals a better customer experience.

What Attendees Will Learn:

  • How to leverage an integrated agent desktop in the cloud to free your agents to better focus on your customers' needs and preferences.
  • The true cost of managing your integrated, multichannel contact center in the cloud vs. an on-premise system.
  • How to reduce customer churn and increase customer happiness and satisfaction by empowering your agents with the right skills and tools.
  • Hear and see more about LiveOps Engage, the new integrated multichannel agent desktop in the cloud created to help you exceed your customer experience and satisfaction goals.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR
David Myron
Editorial Director
CRM magazine
PRESENTERS
Omer Minkara
Research Analyst
Aberdeen Group
Kieron Lawson
CTO, Cloud Applications
LiveOps
 
 
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