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Managing Forward: Using Analytics Today to Drive Your Business Tomorrow
11:00am PT / 2:00pm ET

Modern consumers are multi-channel and multi-device. And in today's ultra-competitive world, the experience they have with your company, regardless of channel, is going to determine where their loyalties lie. Learn how to go beyond just listening to actually measure and quantify the experience of your customers today in a way that helps you understand and predict future success. Larry Freed, President and CEO of ForeSee, will discuss how satisfaction analytics can focus resources and prioritize improvements that have the greatest impact on ROI.

By registering for this webinar, you'll also receive a free copy of Larry's book, Managing Forward: How to Move from Measuring the Past to Managing the Future, which explores research-backed theories and techniques on how organizations can use forward-looking customer experience analytics to actually predict future customer behavior and engender loyalty, recommendations, and future financial success across all industries.

Register now to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

David Myron
Editorial Director
CRM magazine


Larry Freed
President and CEO
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