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4 Incredibly Effective Customer Service Strategies
MODERATOR  
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Bob Fernekees
Publisher
CRM magazine
PRESENTERS
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Kelly Koelliker
Senior Manager of Product Marketing
KANA Software
MJ Crabbe Barberis
Director, Global Product Marketing - CRM
Infor
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Madelyn Gengelbach
Senior Product Marketing Manager
inContact
Tim Fujita-Yuhas
Director of Mobile Solutions
Varolii Mobile Solutions

Many organizations say they are committed to putting customers first. After all, a company is nothing without its customers. But, with constant pressure to do more with less, how do customer service executives actually do this?

Join KANA, Infor, inContact, and Varolii, in this FREE on-demand webinar and learn how to:

  • Incorporate successful knowledge management processes.
  • Leverage the cloud to become more agile and responsive to customers.
  • Drive smartphone app adoption with push notifications and relevant Web apps.
  • Use predictive analytics to balance customer wants with business needs.

REGISTER NOW to join us for this FREE live web event.

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