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What's Needed for Great Customer Experiences
   
WEDNESDAY, SEPTEMBER 12, 2012
11:00am - 12:00pm PST / 2:00 - 3:00pm EST
Imagine if your customers' queries were consistently answered in a highly relevant and personalized way all the time, regardless of the communication channel (phone, Web self-service, or social media). Now imagine automating this process so even large spikes in inquiries are addressed with the same level of sophistication and professionalism. Well, you can do all of this and in the process create great customer experiences. What's more, you can accomplish these tasks without increasing employee headcount, thanks to knowledge management solutions.

Join KANA, Parature, IntelliResponse, and SAP in this CRM roundtable Web event and to learn how to:

  • Craft a unified and consistent customer experience across customer communication channels.
  • Deliver the right experience throughout the customer journey.
  • Determining a knowledge base roadmap for your organization.
  • Use knowledgebase for issue deflection.
  • Remove the high call/email volume and keep information in one location.
  • Recognize the intent of customer questions and requests using natural language processing.
  • Provide consistent knowledge delivery (internal and external) throughout your service organization.
  • Offer seamless knowledge continuity throughout your business processes/transactional processing.

REGISTER NOW to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

MODERATOR   PRESENTERS      
image image image image image
David Myron
Editorial Director
CRM magazine
James Norwood
Senior Vice President
Chief Marketing Officer
KANA
Steve Klein
Global Product Manager
Parature
Mike Hennessy
VP Marketing
IntelliResponse
Renee Wilhelm
Solution Manager, Line of Business Customer
SAP
 
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