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CRM, Contact Center and the Cloud
 
  WEDNESDAY, SEPTEMBER 5, 2012
11:00am PT / 2:00pm ET
 
 

Integration is the name of the game. Why struggle with disparate systems that hold your agents and your business back? If you are considering an integrated CTI and CRM system, Register for this web event and find out how easy and beneficial it can be.

Join top technologists Greg Levow from Expert Planet, Randy Taylor from Copart and Jason Turpin from Five9 for an interactive discussion on how to link CRM and CTI via the cloud, to dramatically improve agent productivity and customer interaction quality. Greg and Randy will discuss how they leverage Five9 and Salesforce cloud-based solutions to improve service offerings and give agents access to critical customer data.

In the web event you will learn how to:

  • Quickly build a powerful, flexible and fully integrated platform without the high costs and long delays of premise-based software
  • Maximize customer satisfaction and agent performance by arming agents with the latest CRM-based customer information and history
  • Drive productivity and sales by informing agents with data and enabling blended agents to combine outbound and inbound calls
  • Optimize programs and agent effectiveness using real-time reporting

Hear two real-world stories, interact with the panelists and get your questions answered in a live Q&A.

Register now to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
SPEAKERS
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Randy Taylor
Sales Operations Manager
Copart Direct
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Greg Levow
CTO
Expert Planet
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Jason Turpin
Director of Product Management
Five9
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