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Leveraging the Voice of the Customer to Create Brag-Worthy Customer Experience
9AM PT / 12PM ET

When customers are unhappy about customer service, more and more they're turning to sites like Twitter and Facebook to make those complaints public. A misstep from a contact center agent can be shared in seconds with hundreds - or even thousands - of current and prospective customers. In this environment, your company must continually go above and beyond to provide brag-worthy customer service.

The answer for many companies is a Voice of the Customer program. But while VoC programs can generate valuable insights, turning that information into actionable information is not always easy. In fact, though 57% of North American companies have a formal VoC program in place, only 5% of them use the data they gather to drive change.

In this webinar, learn how you can use a VoC program to deliver brand-building customer service that stands out from the norm.

Key insights:

  • How to leverage your technology to connect with customers in the channel and at the time they want.
  • How to use social media to generate positive buzz for your company.
  • How to leverage customer feedback to create remarkable customer experiences.

REGISTER NOW to join us for this FREE web event..

David Myron
Editorial Director
CRM magazine
Jennifer Waite
Product Marketing Manager
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