When customers are unhappy about customer service, more and more they're turning to sites like Twitter and Facebook to make those complaints public. A misstep from a contact center agent can be shared in seconds with hundreds - or even thousands - of current and prospective customers. In this environment, your company must continually go above and beyond to provide brag-worthy customer service.
The answer for many companies is a Voice of the Customer program. But while VoC programs can generate valuable insights, turning that information into actionable information is not always easy. In fact, though 57% of North American companies have a formal VoC program in place, only 5% of them use the data they gather to drive change.
In this webinar, learn how you can use a VoC program to deliver brand-building customer service that stands out from the norm.
- How to leverage your technology to connect with customers in the channel and at the time they want.
- How to use social media to generate positive buzz for your company.
- How to leverage customer feedback to create remarkable customer experiences.
REGISTER NOW to join us for this FREE web event..