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CITRIX: Customer Service Channels

THURSDAY, AUGUST 2ND, 2012 | 10 AM (PDT) / 1 PM (EDT)


In today's wired world, it is important to understand and identify the different channels consumers use to engage with organizations.

It is also imperative to look into the different levels of engagement consumers have with each channel.

Join this interactive webinar with Dr. Catriona Wallace, director of Fifth Quadrant, as she profiles which channels consumers like, which they hate and why that matters to you.

Attend this live webinar to learn:

  • Why consumers choose different channels
  • How channels affect your customer's level of engagement
  • Current industry trends and strategies for rethinking support channels
  • And more...

Register now for this informative one-hour Web seminar.

Audio is streamed over the Internet, so turn up your computer speakers!

James Hilliard
Dr. Catriona Wallace
Fifth Quadrant
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