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Grow and Retain Customer Loyalty with Effective Contact Centers
   
WEDNESDAY, JULY 25, 2012
11:00am - 12:00pm PST / 2:00 - 3:00pm EST

Customer loyalty has long been the Holy Grail for customer strategists, but in today's hypercompetitive market how can an organization truly achieve it?

Conventional wisdom posits that organizations must focus on delivering personalized experiences where appropriate. They must ensure that the experiences are consistent with the brand image. And, they should consistently deliver positive and valuable experiences across all interaction channels, including social and mobile channels. These certainly sound like daunting tasks, especially when organizations must contain costs, but with the right tools and strategies, these goals are easily attainable.

Join VoltDelta, Voxeo, inContact, and SAP for this informative Webinar and learn how to:

  • Connect with customers in the channel and at the time they want.
  • Make customer service more proactive and personalized.
  • Consistently ensure positive experiences across all channels.
  • Generate a positive economic impact on your bottom line.
  • Improve automation success with cross-channel analytics.
  • Deliver brand-building customer service that stands out from the norm.
  • Gain efficiency in your contact center operations.
  • Delight your customers with a "wow" contact center experience.

REGISTER NOW to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR   PRESENTERS      
image image image image image
David Myron
Editorial Director
CRM magazine
Tim Moore
Director, Enterprise Sales
VoltDelta OnDemand
Tobias Goebel
Sr. Solutions Engineer
Voxeo
Jennifer Waite
Product Marketing Manager
inContact
Tony Fassette
Vice President, Global Solutions, Business Communications Management
SAP
 
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