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How Mobility is Changing Service Efforts
   
WEDNESDAY, JULY 11, 2012
11:00am - 12:00pm PST / 2:00 - 3:00pm EST

Mobile is a critical channel to respond faster to customer needs. Whether it’s self-service apps that give customers instant access to critical information, or field sales and service apps that mobilize key business processes - does your organization have the right strategy to meet today’s rapidly changing needs?

Are your mobile applications fully integrated with customer records? Can field sales and service reps instantly retrieve updated account records, connect with subject matter experts, and interact with all the back-end processes needed to drive business? If the answer is “no” to any of these questions, then attend this Webinar on how to improve customer service using mobile technology.

Join Verivo, Voxeo, ServiceMax and Virtual Hold Technology and learn how mobile technologies can help your organization:

  • Respond faster to customer needs.
  • Enhance customer service, improve fixed rates, increase margins, empower employees, and delight customers.
  • Unify the customer experience across channels - voice, text, Web apps, and social.
  • Provide mobile access to all customer and case history, parts information, logistics, and knowledge bases.
  • Benefit from mobile field service solutions on iPad, smartphone, and laptops.
  • Leverage real-time access to existing business intelligence and systems.
  • Make it easy to mobilize the key processes that drive competitive advantage for your sales and service teams.

REGISTER NOW to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR   PRESENTERS      
image image image image image
David Myron
Editorial Director
CRM magazine
TL Neff
EVP
Global Client Services
Verivo Inc.
Tobias Goebel
Sr. Solutions Engineer
Voxeo
Vidya Chadaga
Director of Product Marketing
ServiceMax
Eric Camulli
Vice President
Virtual Hold Technology
 
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