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Uncover Customer and Agent Insight with Speech Analytics
MODERATOR
David Myron
Editorial Director
CRM magazine
PRESENTERS
Oren Stern
Vice President,Voice of the Customer Analytics
Enterprise Intelligence Solutions
Verint Systems Inc.
Brian Spraetz
Sr. Product Marketing Manager
Enkata
 
Kristen Jacobsen
Director of Marketing
Calabrio
 

WEDNESDAY, JUNE 6TH, 2012
11:00am PT / 2:00pm ET

Contact centers are ignoring extremely valuable internal and external data on a daily basis. The problem is that there's simply too much information - too many telephone calls - to manually sift through to get a complete and accurate understanding of the most desirable data. As a result, critical business decisions are made without an accurate understanding of relevant employee and customer information.

However, there is a way to quickly and easily glean highly valuable insight from recorded telephone calls using speech analytics. With this information, organizations can better understand agent performance, bolster contact center productivity, grow revenue, ensure compliance, enhance Voice-of-the-Customer (VoC) efforts, and improve customer experiences.

If you're ready to leverage the valuable data hidden inside your contact center, you'll want to attend this Webinar.

Join Verint, Enkata, and Calabrio on this interactive Webinar to learn how to:

  • Use speech analytics as part of an overall VoC platform
  • Glean insight from unstructured data in multiple customer channels
  • Apply speech analytics benefits to desktop and other analytic solutions
  • Assess agent performance
  • Improve workforce optimization and performance optimization efforts

Register now to join us for this FREE Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

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