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Create Value Across All Service Channels
   
WEDNESDAY, MAY 23, 2012
11:00am - 12:00pm PT / 2:00 - 3:00pm ET

Customer experiences are no longer confined to one communication channel. With the popularity of social media and mobile devices, organizations are required to meet customers on more communication channels than ever before. Not only that, to consistently create valuable and personalized customer experiences across all interaction channels, companies must leverage the information garnered from each channel. With so many customer interactions going on inside your organization, improving one customer interaction channel, let alone multiple channels, can be daunting. Fortunately, there are customer experience solutions that can help.

Join VoltDelta, Ektron, Intelliresponse, and Voxeo in an interactive webinar and learn how to:

  • Identify the impact of digital channel fragmentation on your customers.
  • Adopt a "mobile first" philosophy for digital customer engagement.
  • Create consistent customer experiences by leveraging data across all channels.
  • Personalize customer service interactions to improve satisfaction.
  • Use cross-channel analytics to understand customer behaviors, pinpoint issues, and identify opportunities for improvement.
  • Deploy best-practice multichannel online service.

REGISTER NOW to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR   PRESENTERS      
image image image image image
David Myron
Editorial Director
CRM magazine
Camille Wehner
Director of Sales
VoltDelta OnDemand
Tom Wentworth
Chief Marketing Officer
Ektron
Mike Hennessy
VP Marketing
IntelliResponse
Andreas Volmer
Sr. Product Manager
Voxeo
 
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