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The Next Steps in Social CRM Interactions
   
WEDNESDAY, APRIL 11, 2012
11:00am - 12:00pm PDT / 2:00 - 3:00pm EDT

Listening to customers on social media sites is no longer enough. Your organization must listen in a way that ties relevant information back to existing customer engagement strategies, so the appropriate people can respond and/or take action. And, when your company responds, not only must it be prompt, it must provide the same level of support on all customer interaction channels, even the newest ones. Sound impossible? Well, it’s not.

Join Conversocial, inContact, KANA and SAP in this interactive Webinar and learn how to:

  • Listen to and engage with your customers in social media.
  • Identify trends and sentiment from customer conversations.
  • Pinpoint actionable business insights from social media messages.
  • Resolve unique social media challenges and real customer issues.
  • Deliver effective customer service and support through Facebook and Twitter.

REGISTER NOW to join us for this FREE web event.

Audio is streamed over the Internet, so turn up your computer speakers!

 
MODERATOR   PRESENTERS      
image image image image image
David Myron
Editorial Director
CRM magazine
Vikas Nehru
VP, Product Marketing
KANA
Heather Hurst
Communications Director
inContact
Joshua March
CEO and Co-founder
Conversocial
Margot Heiligman
Director of Solution Management
SAP
 
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