Logo
BodyBGTop
Web Events

FREE live Web events produced by destinationCRM.com and CRM magazine.
NOTE: If you use spam filters to protect your inbox, please take a moment right now to add Webinars@infotoday.com and/or the infotoday.com domain to your email address book, spam software white list, or mail system white list. This will help ensure that you receive confirmation messages regarding Web Event registration.


If you have already registered for this event, please click here
If you have not registered for this event, please click here to register and view the archive.

Build An Intelligent Contact Center
   
MODERATOR
image
David Myron
Editorial Director
CRM magazine
PRESENTERS
image
Vikas Nehru
VP, Product Marketing
KANA
image
Duke Chung
Co-founder
Parature
image
Kristyn Emenecker
VP of Product Marketing
inContact
Audio is streamed over the Internet, so turn up your computer speakers!
 
WEDNESDAY, MARCH 14, 2012
11:00am - 12:00pm PST / 2:00 - 3:00pm EST

There's no getting away from it, customers have high expectations of companies when it comes to service. When they interact with a company, they expect that experience to be as informative and as fast as they need it. And, they expect the same level of treatment across multiple interaction channels - including social media. To do this effectively, organizations must build an intelligent contact center that leverages advancements in multichannel customer service and support as well as analytics.

Join Kana, Parature and inContact, on this FREE webinar and learn how to:

  • Apply leading best practices to multichannel analytics and insights for operational improvements
  • Hone in on important KPIs to improve multi-channel effectiveness and customer experience
  • Leverage the cloud to make smarter business decisions and eliminate the competition
  • Lower your total cost of ownership
  • Build a multichannel service organization that goes beyond traditional phone and email
  • Integrate social media into a contact center environment
  • Create an intelligent and efficient contact center
  • Reduce errors and deliver an outstanding customer experience

REGISTER NOW to join us for this FREE web event.

 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us