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CITRIX: How, What and Why of Home Based Support Agents

WEDNESDAY, MARCH 7TH, 2012 • 9:00 AM (PST) / 12:00 PM (EST)


The trend towards the at home support agent is on the rise, and no company should be left behind. It is imperative to understand how to incorporate this new labor force into our support centers.

As customers initiate contacts through varied and more complex channels, we must build out a staff of non-traditional contact center agents who are highly skilled, flexible, and happy to engage with our patrons and prospects.

Join Michele Rowan, President of At Home Customer Contacts, as she provides strategies and best practices for the support center's at home agent.

Attend this interactive webinar to learn:

  • The profile of the home agent
  • Virtual performance management
  • Value propositions of home based agents
  • Highly utilized strategies and best practices

Register now for this informative one-hour Web seminar.

James Hilliard
HillyProductions LLC
Michele Rowan
At Home Customer Contacts
Audio is streamed over the Internet, so turn up your computer speakers!
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