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eGain: Cobrowse for Transformational Web Sales and Customer Service

11:30 AM - 12:30 PM PACIFIC TIME (2:30 - 3:30 EASTERN TIME)

Ecommerce sales are expected to hit $963 billion by 2013. Consumers are ready to buy on the web, but businesses are still not ready to sell and serve online.

  • 88% of customers will abandon a shopping cart
  • 75% of customers will leave online forms incomplete

To woo, wow, and win the online customer, you must harness the power of real-time sales and service with chat, click-to-call, contextual offers, and cobrowse.

In this webinar, we will focus on cobrowse, a technology that is now ready for primetime. Next-generation cobrowse solutions are both easy to deploy and use. Combined with chat or phone interactions, true cobrowsing can help transform online experiences and provide exceptional ROI. One of our clients, a premier insurance company, has increased online conversions by as much as 200% with cobrowse!

Topics covered include:

  • Evolution of cobrowse
  • How next-generation cobrowse works
  • Best practices
  • Success stories
  • Managers, directors, VPs, and experts in the following functions:
    - eCommerce and eBusiness
    - Contact centers
    - Web customer service
    - Customer experience
    - Sales
    - Interactive marketing
    - Mobile, social, and tablet commerce
    - IT
  • General management
  • CxOs


David Myron
Editor in Chief
CRM magazine
Brad Strothkamp
Vice President and Principal Analyst Forrester Research, Inc.
Don Muchow
Product Marketing Manager
eGain Communications Corporation
Audio is streamed over the Internet, so turn up your computer speakers!
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