Learn customer engagement strategies.
In this interactive webcast you'll hear how EMC is leveraging online communities throughout the customer life cycle to drive greater customer intimacy, and to turn customer experience into a competitive differentiator. Although EMC leverages Jive throughout its entire organization as well as a myriad of marketing, innovation, event, and support communities externally, John will focus on EMC's journey, results, and vision for leveraging social from a service and support perspective.
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