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Turning Customer Service into a Competitive Advantage
 
  WEDNESDAY, OCTOBER 26
10:00 AM PACIFIC / 1:00 PM EASTERN
 

Learn customer engagement strategies.

In this interactive webcast you'll hear how EMC is leveraging online communities throughout the customer life cycle to drive greater customer intimacy, and to turn customer experience into a competitive differentiator. Although EMC leverages Jive throughout its entire organization as well as a myriad of marketing, innovation, event, and support communities externally, John will focus on EMC's journey, results, and vision for leveraging social from a service and support perspective.

 

Register now and get complimentary resources

  • StrongMail Case Study on social sales and support
  • Gartner, Inc. Report:
    2011 Magic Quadrant for Social CRM
  • Gartner, Inc. Report: 2011 Magic Quadrant for Externally Facing Social Software
 

You'll hear:

  • how EMC drives awareness of their support communities
  • EMC's strategies and tactics for maximizing customers experience
  • results seen to date from their Jive implementation
  • lessons learned after leveraging Jive and social for 8+ years

REGISTER NOW to view this FREE live Web event

Audio is streamed over the Internet, so turn up your computer speakers!

 

 
MODERATOR
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David Myron
Editorial Director
CRM magazine
PRESENTERS
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John Bauer
Sr. Manager, eServices, Community Strategy
EMC
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Adam Mertz
Sr. Product Marketing Manager
Jive
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