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Reach Customers More Effectively With Live Chat

WEDNESDAY, SEPTEMBER 28TH, 2011 • 11:00AM PT / 2:00PM ET

 

E-business leaders are increasingly turning to live chat to deliver great customer service online. Studies show that 77% of people shopping online would like to make contact with a real person before making a purchase, and over half say that the lack of interaction has caused them not to purchase.1 Effective live chat implementations drive conversions, boost online sales and increase customer satisfaction. How can your company take advantage of live chat to engage customers more effectively?

Join us for this exclusive live webinar, led by our featured speakers Diane Clarkson, Analyst at Forrester Research, Inc. and Sam Heiney, Director of Communication Sales at Netop, who will provide insights into real world implementations of live chat for customer engagement. Learn what business benefits you can expect from live chat, best practices for a successful implementation, and key emerging trends that will help you deliver a more personal customer experience, anywhere, anytime.

REGISTER NOW to view this FREE live Web event.

Audio is streamed over the Internet, so turn up your computer speakers!

1 Harris Interactive and IM Shopping 2009

 
 
MODERATOR
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David Myron
Editorial Director
CRM magazine
SPEAKERS
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Diane Clarkson
Analyst
Forrester Research
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Sam Heiney
Director of Channel and Communication Sales
Netop
 
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