The first step to creating great customer experiences is having a clear understanding of what your customers are saying. This requires the ability to listen to them across all customer interaction channels, including social media. Doing so will deepen your customers' connection with your brands, products, or services. But where do you start? Find out during our roundtable Web event on June 8, 2011.

Join Confirmit, Clarabridge, inc., and Adobe in this roundtable Webinar and learn how to:

• Apply sentiment analysis to identify high ROI customer insights.
• Drive customer loyalty by analyzing feedback with text analytics.
• Create best practices for using customer emotions as a dimension in your analytics.
• Turn the voice of the customer into a driver for success across your business.
• Share customer feedback across your organization - from the call center to board level.
• Keep your customer experience initiatives focused on results by guiding your efforts with consistent, actionable customer feedback.

Register today, for this educational and FREE roundtable Web event.

Audio is streamed over the Internet, so turn up your computer speakers!