Web-based self-service has emerged as a dominant interaction channel, with nearly half of all customer interactions taking place online. In order to promote adoption of self-service, support organizations must mitigate risks and provide a seamless escalation path to assisted support.
Join noted expert in IT services Tom Sweeny, co-founder or Service XRG, as he introduces the concept of the seamless support model and explores its core benefits and the steps necessary to get there.
Attend this live, webinar to discover:
- How the support model has evolved to include self-service.
- Key steps to integrate self-service with assisted support.
- Tools and technologies you need to achieve seamless support
- And more…
Register now for this informative one-hour Web seminar.
Audio is streamed over the Internet, so turn up your computer speakers! |