Join us in this unique CRM roundtable Web event, and learn how to deliver top-level customer experiences across multiple customer contact points, efficiently AND effectively.

Find out how solutions from Pegasystems, IntelliResponse and Coveo can help you increase your agents' productivity, improve your first-call resolution metrics, and deliver consistent, high-level customer experiences in your call center and across multiple channels.

This lively roundtable format offers you the opportunity to learn from the perspectives of three different experts, and ask them questions specific to your real-world situation.

In this Webcast, you will learn how to:

• Reduce call center volumes, through effective self-service
• Increase first call resolution by empowering agents with effective resources
• Deliver effective customer experiences across multiple channels
• Give customers personalized service that drives loyalty and engagement
• Increase second and third level support efficiency and effectiveness
• Learn how Customer 360 views can Increase contact center capacity and customer sat

So please join us on March 23 in this live, interactive Webevent, and find out how you can help your company take your contact center to the next level.

REGISTER NOW to attend the webevent.

Audio is streamed over the Internet, so turn up your computer speakers!