Learn why traditional self-service fails and 8 steps for getting it right.
Despite costly CRM and self-service implementations, many companies still fail to reap the rewards of online service. In fact, according to Gartner, 65 percent of self-service interactions currently escalate beyond the Web to an agent. Why, after all of the investments made in these applications that are supposed to provide enormous value – not to mention cost savings, are end users not adopting them? Where is the disconnect and how can you make self-service work for you?
Join us as we discuss best practices from Oracle Self-Service customer, Embarq, and Mr. Rich Caballero, Vice President Service Products at Oracle Corporation. In less than one hour, you will learn:
- 8 things that organizations can do to deliver a great online service experience
- Strategies to maximize every customer interaction and make self-service solutions more collaborative and competitive
Learn how Oracle Self-Service helped Embarq:
- Offload over 1.6 million contact center calls to the web within the first 24 months
- Dramatically increase customer loyalty
- Significantly reduce system maintenance
 Isn’t it time that you make self-service work for you? Learn how, register today.
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