What investments make sense in the current financial climate? Are improvements to customer service processes strategic-nice-to-haves that can wait until the economy improves?

Join Paul Greenberg and Steven Thurlow as they discuss how focusing on the customer experience while aligning investment decisions with quick payback, you can improve the performance of your business and keep the right kind of customer.

Our experts will cover topics such as:

• Why managing customer experience is even more important during the downturn
• Customer experience strategies which make sense during a recession
• Small practical steps which can make big differences to your organization