Web Events

FREE live Web events produced by destinationCRM.com and CRM magazine.
NOTE: If you use spam filters to protect your inbox, please take a moment right now to add Webinars@infotoday.com and/or the infotoday.com domain to your email address book, spam software white list, or mail system white list. This will help ensure that you receive confirmation messages regarding Web Event registration.

If you have already registered for this event, please click here
If you have not registered for this event, please click here to register and view the archive.

Sword Ciboodle: Serving them right: maximizing the value of customers in a downturn - and beyond
Bob Fernekees
CRM magazine
Paul Greenberg
Author of CRM at the Speed of Light and President
The 56 Group, LLC
Steven Thurlow
Chief Technical Officer
Sword Ciboodle

What investments make sense in the current financial climate? Are improvements to customer service processes strategic-nice-to-haves that can wait until the economy improves?

Join Paul Greenberg and Steven Thurlow as they discuss how focusing on the customer experience while aligning investment decisions with quick payback, you can improve the performance of your business and keep the right kind of customer.

Our experts will cover topics such as:

  • Why managing customer experience is even more important during the downturn
  • Customer experience strategies which make sense during a recession
  • Small practical steps which can make big differences to your organization
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us