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Preparing Your Contact Center for 2018
 
 
 
 

NOW AVAILABLE - ON DEMAND

 
register
 
Updating aged infrastructure is the first step
in creating a digitally transformed future
 
Contact centers are re-tooling to deliver highly personalized service. Learn what The Auto Club Group has done, what others are doing and where the contact center industry is headed.

Join us, on-demand, for a unique conversation facilitated by Sheila McGee-Smith and including live Q&A.

The panel discussion will answer:
  • How did ACG position for the digital future?
  • What are the big challenges in contact center transformation?
  • Where are the opportunities for real operational improvement?
  • How do you balance your focus on customer, employee and business needs?
  • How does analytics differ from reporting?
  • To what extent will virtual agents replace live agents?
Don't miss this chance to get real-world insight into what is coming and how others are preparing for it.

MODERATOR
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Bob Fernekees
Publisher
CRM magazine
REGISTER NOW  to attend the webinar "Preparing Your Contact Center for 2018."

Audio is streamed over the Internet, so turn up your computer speakers!
 
PRESENTERS
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Sheila McGee-Smith
Principal Analyst
McGee-Smith Analytics
 
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Frank Remski
Enterprise Architect
The Auto Club Group
 
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Frank Tersigni
Chief Customer Officer
Altivon
 
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