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Web Events
FREE live Web events produced by destinationCRM.com and CRM magazine.
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Take the Blindfolds off Customer Care
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Take the Blindfolds off Customer Care
 How executives must gain real-time insight to operate at maximum efficiency |
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Register now for this FREE webinar |
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WEDNESDAY, OCTOBER 15TH, 2008 • 11:00AM PT / 2:00PM ET |
In this Web seminar, we’ll reveal how customer care executives are “taking their blindfolds off” and managing more effectively through real-time operational visibility. We’ll show how historical reports providing statistical averages offer limited value, while real-time visibility into intra-day issues such as agent occupancy result in dramatic cost savings and improved service.
You’ll also hear Dan Miller, Senior Analyst and Founder at Opus Research, divulge insight on new approaches to customer care and reporting. Join Genesys and Opus Research in this complimentary Web seminar. |
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Editorial Director
CRM magazine
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Senior Analyst & Founder
Opus Research |
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Director of Product Marketing
Informiam Product Line Genesys |
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This event will help you:
- Understand how traditional historical reporting tools are hurting your service efforts
- Improve visibility into the customer experience with real-time data from across the enterprise
- Identify and correct problems before they negatively affect service levels
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Register for this informative one-hour Web seminar. |
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