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Roundtable: Customer Journey Mapping to Craft Superior Customer Experiences
Customer Journey Mapping to Craft
Superior Customer Experiences
WEDNESDAY, JUNE 21, 2017 - 11:00AM PT / 2:00PM ET

Guiding customers through their journey from prospects, to purchase, to customer care, to upsell or resell requires smooth and satisfying transitions through the various stages in the customer lifecycle.

Certainly there are many opportunities to derail the process but there are just as many chances to get it right and form stronger bonds of loyalty from the customer's perspective.

This Roundtable Webcast will focus on how our readers can map their own customer's journeys to deliver great experiences that keep them coming back.

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