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WEDNESDAY, DECEMBER 6, 2017 - 11:00AM PT / 2:00PM ET
Providing exceptional customer experiences in the contact center starts with agents equipped with the best possible tools and technology to fulfill their missions.

Join our panel of experts from InGenius, NICE inContact, and Liveops as they discuss the latest trends and innovations in the contact center in 2018. On this roundtable webcast we will discuss these key topics:
  • What happens when customers choose a channel that isn't the best fit for their needs?
  • Is the modern call center brick and mortar or an on-demand, virtual workforce?
  • How productivity gains using blended agents are achievable through computer-telephony integration.
  • How true omnichannel customer experience is a win for customers and agents.
  • How to reduce customer service costs and increase customer satisfaction.
So join us on this roundtable panel discussion and learn how your contact center can deliver exceptional customer experiences.

REGISTER NOW to attend the webinar "2018 Contact Center Innovations for Exceptional Customer Experiences."

Audio is streamed over the Internet, so turn up your computer speakers!

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Bob Fernekees
CRM magazine
Jeff Knight
Vice President, Corporate Sales
Gayathri Krishnamurthy
Product Marketing Director
NICE inContact
Stephanie Stouck
Director of Solutions Marketing
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