Web Events

FREE live Web events produced by destinationCRM.com and CRM magazine.
NOTE: If you use spam filters to protect your inbox, please take a moment right now to add Webinars@infotoday.com and/or the infotoday.com domain to your email address book, spam software white list, or mail system white list. This will help ensure that you receive confirmation messages regarding Web Event registration.

If you have already registered for this event, please click here
If you have not registered for this event, please click here to register and view the archive.

WEDNESDAY, JULY 26, 2017 - 11:00AM PT / 2:00PM ET
Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.

Join our panel of experts on this Roundtable Webcast and learn how listening to the Voice of the Customer can increase profits and productivity across your entire organization.

We will discuss:
  • The rise of digital and mobile interactions and how they impact VoC programs
  • How organizations can capture digital feedback and maximize its impact without alienating customers
  • Incorporating unstructured, indirect (non-survey) feedback into your VoC strategy, to gain a more complete understanding of customer sentiment
  • Why engaged and empowered employees are perhaps most critical to operationalizing VoC to ensure rewarding customer experiences
  • How to analyze  VoC data,  monitoring KPIs, and sharing insights across the organization
  • And how to take action on VoC findings at both tactical and strategic levels
Invest 60 minutes of your time and listen to experts from Calabrio, Verint, Nice, and Confirmit discuss how you can leverage your customers' feedback to make better connections.

REGISTER NOW to view this webinar titled "Using Voice of the Customer Strategies for Better Customer Insights.'"

Audio is streamed over the Internet, so turn up your computer speakers!
image image photo photo photo
Bob Fernekees
CRM magazine
Brad Snedeker
Innovation Center Manager
Brian Koma
VP & Customer Experience Practice Leader
Shane Oren
RVP Americas
NICE Satmetrix
Holly DeMuro
Product Market Director
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us