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Web Events
FREE live Web events produced by destinationCRM.com and dCRM magazine.
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Open the Door to 'intelligent' Customer Service
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Open the Door
to ‘intelligent’ Customer Service |
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Register now for this FREE live web event. |
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Wednesday, June 18th, 2008 • 11:00am PT / 2:00pm ET |
The traditional self-service model is not satisfying rising customer demands. Hear how Belgacom, a leading provider of telecommunications services, improved their overall customer experience with an integrated self-service solution. Join Genesys and Belgacom in a complimentary Web seminar to find out how to:
- Welcome customers with unique, proactive services based on the caller’s intent and contextual information
- Quickly offer the best resolution to customer queries
- Incorporate best practices, routing and workflow into a single, unified system
- Provide relevant, personalized service that can improve customer satisfaction and loyalty
- Combine self- and live-service into a much more inviting, intuitive, and intelligent customer experience
Register for this informative one-hour web-seminar |
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Editorial Director
CRM magazine |
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Senior Product Marketing Manager
Genesys |
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Sales Strategy & Development Manager
Belgacom |
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