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The CRM Evolution 2013 Interview

CRM Magazine Publisher Bob Fernekees interviews IntelliResponse VP Marketing Mike Hennessy at CRM Evolution 2013 at the Marriott Marquis in New York City. 

Hennessy reflects on the progression of online self-service in today’s technology environment. “We’ve entered a new phase in the self-service economy,” Hennessy says. “People are comfortable with technology and are looking for rapid resolution to their questions regardless of the day, or time of day, and they’ll probably begin their search on a company’s corporate website.”


The CRM Evolution 2013 Interview

CRM Magazine Publisher Bob Fernekees interviews George Wright, Senior Vice President & General Manager of Infor CRM at CRM Evolution 2013 at the Marriott Marquis in New York City.

Wright talks about the new release of Infor Epiphany, Digital Multi-channel Marketing Solutions 10.0.3, its ability to interact with large data sets, and its newly-designed interface.


 
 
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