Building Trust in the Workplace

Sponsored By: SJS Solutions

Agents are the voice of your brand. Just as confidence builds trust that in turn encourages loyalty, lack of confidence breeds doubt and doubt results in customer attrition and lower buy frequency. Doubt and distrust also result in higher agent attrition which leads to increased costs and less experienced agents in contact with your customers. Learn how small changes to call and contact center environments and internal communications policies can reduce attrition, improve long term customer loyalty and the health of your company.