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If you're like most companies, you're losing between 10 to 40 percent of your customers each year because of a poor customer experience.  To deliver on the promise of accurate and timely service, you'll need to achieve three core competencies: the power to engage, the power to simplify and the power to change. Learn how you can:

-          Optimize your customer support capabilities

-          Deliver a guided customer service experience

-          Use technology for better agility and customer intelligence

-          Measure business performance results like customer lifetime value

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