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The connection between agent experience and customer experience and its bottom-line impact has been inferred over the years, but a new study conducted by LiveOps & Dr. Natalie Petouhoff’s Customer Experience Research Group looked more closely at this impact on both operational costs and revenue generation in the contact center.  This eBook explores 3 different case studies across 3 very different companies and shares the overall potential profit contribution to be yielded by utilizing a single, integrated agent desktop.

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