destinationCRM.com Sponsored Content
For information on sponsoring a Best Practices White Paper or other Sponsored Content, Click Here
Best Practices Series   ·   Sponsored Videos

Increasingly powerful servers. Robust IP infrastructures. Innovative design. Call it the new roadmap to consolidated contact center architectures and more centralized configurations. Along with reducing the number of applications and physical boxes to be administered and maintained, consolidation can potentially reduce the number of system and user licenses necessary in a contact center. Consequently, cost savings is an achievable and evident benefit.

Yet while the path to reductions in cost can be clear-cut, consolidation can provide additional value by way of business opportunities and managing system-related impacts on profitability. Here's a closer look at the collective business value.

Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us