[Gartner] Use This Checklist to Ensure Your Data Is Ready for the Agentic AI Era

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Your AI agents are only as smart as your data

Transform AI trends into real CX outcomes

Gartner® Report: Use This Checklist to Ensure Your Data Is Ready for the Agentic AI Era

AI trends are moving fast, from agentic AI to autonomous CX decisions. But many organizations struggle to turn these trends into real CX impact. As AI agents take on more decisions and actions, fragmented or unreliable data becomes the silent barrier to scale.

Gartner® predicts that by 2028, 40% of agentic AI projects will be cancelled due to escalating costs, unclear business value or inadequate risk controls. When data isn’t trusted or connected, AI decisions slow down, customer journeys fragment, and ROI suffers, undermining the very efficiencies AI is meant to deliver.

This Gartner® research provides practical insights into what CX and IT leaders must change so you can translate AI trends into more consistent, measurable results.

We believe you’ll learn:
•     Why data readiness is now a leadership issue, not an IT task
•     Which hidden data and governance gaps derail agentic AI at scale
•     How to apply a five-step readiness framework to assess your organization’s data readiness
•     What leaders prioritize to act on AI trends

Build the foundation AI agents need to deliver real CX impact.

Get the checklist.

Gartner is a trademark of Gartner, Inc. and/or its affiliates.

Gartner, Use This Checklist to Ensure Your Data Is Ready for the Agentic AI Era, By Deepak Seth, Roxane Edjlali, 20 August 2025