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Sponsored By: Calabrio

As workforce management evolves to meet the challenges and opportunities of a new generation, Calabrio Dynamic Scheduling has evolved too. Now WFM supervisors have the power to engage contact center agents in schedule development with powerful results: increased motivation, better customer service and reduced turnover. Beyond simple shift bidding, Calabrio Dynamic Scheduling takes into account important factors, such as seniority and performance, to create a scheduling process that recognizes and rewards agents for superior performance. It’s a win-win-win: for agents, for contact centers, and – most importantly – for customers.

Sponsored By: PROS

Balancing top- and bottom-line performance is highly important for today's sales organizations. That means your sales team has to hit quota while protecting margins, often with limited resources.

Our new tip sheet shows you how to develop the plan, sales process and discipline your team needs to rise to that challenge.  Get actionable steps for success that you can immediately put to use, including how to:

• Organize and plan your strategy for hitting quota

• Focus on the right customers to unlock massive sales potential

• Stop customers from paying too little for your products

• Keep reps focused on following your sales process

• Make data-driven adjustments to your tactics

Sponsored By: PROS

Changes in the marketplace and your customers' business open the door for competitors to swoop in. It's essential to have a strategy in place for retaining your best customers and fending off the competition.

Create a retention strategy and develop an agile sales process that allows you to quickly adapt to changing markets and customer needs. Our new e-book shows you how to:

  • Know the signs you're losing business to a competitor
  • Differentiate your products in a rapidly changing market
  • Develop your customer retention strategy
  • Increase agility through sales effectiveness technology
  • Win at higher prices while building customer loyalty


Sponsored By: PROS

The economy is starting to grow again, and to take advantage of the opportunity, you need to move fast – focusing on enabling sales, product innovation and understanding your buyer’s journey. Automated Configure, Price, Quote (CPQ) technology is the key to increasing sales effectiveness, accelerating deals, and improving customer satisfaction.

In our informative new eBook, you’ll learn how to use CPQ technology to:

  • Generate 33 percent more quotes per rep each month
  • Shorten sales cycles by one-third
  • Eliminate inefficient customer interactions
  • Get new sales personnel up and running quickly
  • Capture a larger market share with multi-channel sales

Sponsored By: Informatica Cloud

Like the majority of businesses, you rely on Salesforce to manage and leverage the ever-increasing amount of data generated by your daily customer interactions. But as your Salesforce footprint and use have grown, so too have the complexities of sharing and utilizing that data efficiency across your organization.

In this paper, you’ll learn:

  • The leading causes of data complexity and the factors that leads to its growth over time.
  • Why a cloud integration solution is best suited to solve the hairball caused by the convergence of the cloud, mobile and big data analytics.
  • The seven technologies required for successful Salesforce integration now and into the future.

Sponsored By: Informatica Cloud

This annual analysis will show you how the best companies use Salesforce. Based on global data collected in collaboration with the MIT Sloan School of Management, this annual review distills insights from more than one thousand Salesforce customers.

In this paper, you’ll learn these key findings:

  • Enterprise strategies are driven by business outcomes. Technology should align to company strategy, not drive it.
  • Customers expect a personalized digital experience. Businesses are experiencing massive digital disruption, as the internet, social media, and mobile applications have changed traditional market and value frameworks.

Cloud Governance and ALM are essential to innovation. Digital disruption informs a new imperative. There is now a business cost to not innovating.

Sponsored By: Bluewolf

The State of Salesforce is Bluewolf's annual analysis of how the best companies use Salesforce. Based on global data collected in collaboration with MIT Sloan, this annual review distills insights from more than one thousand Salesforce customers.

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