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From Transera, a BroadSoft Company

Many companies are moving to a cloud-hosted Customer Relationship Management (CRM) system to take advantage of the cloud’s many benefits including anytime, anywhere access from any device and the Salesforce Sales and
Service Clouds are emerging as the clear leaders. While countless companies have made Salesforce the database of record for most all customer data, many with contact centers are maintaining separate ACD, IVR and Call recording systems, each with their own databases containing valuable customer interaction data.

With the addition of the state-of-the-art Salesforce reporting and analytics, contact center performance can be managed beyond efficiency and towards optimum business performance, making the contact center the strategic asset and contributor it strives to be.

Learn how to transform Salesforce into a Complete Contact Center Solution.


White Paper from: Apttus

Chances are, if you’re new to Salesforce you’ll have data from a legacy system that you’ll need to bring onto the cloud platform. Even if you’ve been using Salesforce for a few years, it’s likely that you’ll face this same challenge at some point as you look to improve your user adoption and increase your return on investment. Please do not take this lightly. Data is key to almost everything at an organization that relies primarily on sales and service to keep its current customers happy as well as to grow its customer base.

Bad Practices are like a Tornado to your Database…Don’t let your data become a mess. Download this paper for 10 Tips to data management, because there is no place like a clean database!


Sponsored By: Microsoft

CSO Insights interviewed more than 1,500 sales execs as a part of their annual sales research, including what sets the top 10% of sales organizations apart from the rest. Download the whitepaper to:

  • Gain additional insight into proven team structures for productivity
  • Learn a powerful new methodology for taking your own team through a transformation process
  • Explore other new 2015 sales data


Sponsored By: Microsoft

The role of customer experience in the digital age is quickly becoming one of the most important drivers to overall revenue.  However, less than 25 percent of companiesi have been able to find a centralized customer service solution that meets their needs (thinkJar).

Download Strategic Considerations When Building Customer Service for the Next Decade to learn where customer service stands to gain: 

  • Centralization & consistency. How customer service can be at the epicenter of your company’s ability to deliver a differentiated and a consistent engagement experience. 
  • Intelligent data & predictive analytics. How intelligent customer service technology leverages existing customer history, machine learning, and predictive data to drive relevant, powerful customer conversations.
  • Improved performance. Let technology help your organization understand which methods work, which don’t, and how to polish your process into its highest performance possible.

i Source: Intelligent Customer Service in the Digital Age.


 
 
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