More than 200 international contact center professionals with decision making authority responded to a VoltDelta survey regarding their challenges in managing contact centers beyond North America. This exclusive research commissioned by VoltDelta delivers important insight into language support, cultural differences, performance measurement, geographic variance and technology factors that are not consistent across borders and time zones. The White Paper resulting from this study also identifies strategies for expanding contact center customer support beyond US boundaries.

Join Ken Osborn, Vice President of Marketing for Five9, as he discusses the importance of integrating telephony infrastructure and CRM applications, and how the flexibility of cloud computing solutions have made this integration an easy task.

As companies consider their next moves in business software, numerous considerations must be factored into their calculations. Of course, functionality leads all considerations - without it there is no reason to buy. But other factors, including how to pay for new technology, how it is delivered and its impact on business processes and productivity, should also be high on anyone's list.

Watch this demo and learn how your financial services organization can use analytics to understand customer profitability and lifetime value across all products and business lines.

Read this whitepaper and learn how your financial services organization can use analytics to understand customer profitability and lifetime value across all products and business lines.

This whitepaper unveils research that shows how banks are moving beyond organization silos, infrastructure complexities and other constraints -- toward an operation focused on the client.

Unstructured data overload is changing how companies look at Insight, and in particular Insight around customers.

This free eBook lays out clear process to combine social and enterprise data to generate Insight that can fuel customer service, engineering/product development and sales and marketing.

Just click to download, 10 Essential Steps to Tap into the Power of Insight from Social and Enterprise Data.

You'll learn:

· A repeatable process to bring Insight into any organization

· How to create Insight from crowd-sourced & enterprise knowledge

· How you can be a change agent and bring significant transformation to your organization

The common complaint that salespeople have is that marketing doesn't provide enough qualified leads. Marketers complain that salespeople don't follow up on the leads provided to them.

So how do you align the goals of sales and marketing so that they work like a well-oiled machine?

In this report from CRM magazine and Oracle, you will learn how to:

• Align the goals of sales and marketing more closely

• Manage a single lead pipeline

• Prevent "leakage" of leads that fall through the cracks

• Use simple qualification questions to better score leads

Don't ignore the problem, learn how you can create a high powered revenue engine by aligning the goals of sales and marketing in a way that makes sense.

New Data on Consumer Behaviour Shatters the Hype About Twitter and Facebook.

Does the hype and focus placed on social media translate into real business value?

A sobering investigation into the facts shatters the sentiment that those who hesitate on offering social customer service are missing out on immense opportunity.