No matter how hard you try to deliver exceptional customer service, complaints are bound to happen. Unfortunately, that’s a fact of life. Even if they are rarities, customers complaints can negatively impact your business’ reputation, resulting in possible decrease in revenue. Do you know how much your customers’ complaints are costing you?
Access Aptean’s Complaints Impact Calculator and find out how much of your revenue can be at risk due to customer dissatisfaction. In less than a minute, you can utilize industry-recognized principles and best practices to generate a customized Complaint Impact Report that will detail your:
- Lost revenue from defecting customers
- The true cost of poorly managed complaints.