Best Practices and Performance Measures for Innovative Customer Experience Management Right now, you're facing the prospects of increased customer defections, out-of-control pricing pressures, and the unprecedented challenges in product differentiation. Listen to this podcast and learn how to improve customer loyalty by creating timely, customer-centric marketing programs. Sponsored by: Infor Original Broadcast Date: Jul. 21, 2008
			The Business Case for On-Demand Analytics for Salesforce.com Join us for this live webcast! Jeff Kaplan, Managing Director of THINKstrategies will discuss the growing importance of generating and leveraging actionable information, and why on-demand business analytics is crucial to maximizing the value you're getting from Salesforce.com. In this interactive webinar we'll discuss where transactional applications stops and where the value of business analytics takes over, so you always get actionable information and answers on demand - not just static reports. Sponsored by: LucidEra Original Broadcast Date: Apr. 16, 2008
			Intelligent Customer Front Door? Learn how to provide a more intelligent, personalized experience for your customers that can help increase customer satisfaction and result in a stronger competitive advantage starting at the Front Door—the entrance to your enterprise. Sponsored by: Genesys Original Broadcast Date: Mar. 27, 2008
			Discover Hidden Customer Insights and Drive Growth In this one-hour event, speakers will describe how you can use predictive analytics-embedded within CRM technologies-to maximize the customer experience and generate significant growth. You'll discover why predictive analytics has become a competitive imperative, how predictive analytics enhances the capabilities of your CRM infrastructure, how other organizations use predictive analytics to improve customer service, marketing capabilities, and increase revenue, and how Microsoft and SPSS are collaborating to bring the power of predictive analytics to easy-to-use CRM tools. Sponsored by: SPSS Inc. Original Broadcast Date: Feb. 13, 2008
			Developing a high-performance sales team with Microsoft Dynamics CRM 4.0 Your Choice Begins Today. In this webcast, you'll learn firsthand how the new Microsoft Dynamics CRM 4.0 can help make an immediate productivity improvement in your sales team. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Jan. 09, 2008

For information on sponsoring a CRM magazine/CRM Media Podcast, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).