Accelerate lead-to-cash operations using CRM tools and strategies Get guidelines and tips to help your organization streamline and optimize its sales and marketing processes to help you reduce cost of sales, improve lead qualifications, accelerate time to market, better manage your opportunities, and deliver revenue faster. Hear SAP's Jim Christen discuss new and innovative ways to evaluate your lead-to-cash operation and improve its efficacy and efficiency using customer relationship management tools and techniques. Learn how you can make improvements in your sales and marketing processes that can deliver better results immediately. Sponsored by: SAP Original Broadcast Date: Oct. 14, 2008
			Best Practices and Performance Measures for Innovative Customer Experience Management Right now, you're facing the prospects of increased customer defections, out-of-control pricing pressures, and the unprecedented challenges in product differentiation. Listen to this podcast and learn how to improve customer loyalty by creating timely, customer-centric marketing programs. Sponsored by: Infor Original Broadcast Date: Jul. 21, 2008

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