Security First Insurance Improves Customer Service with Interactive Personalized Videos

Sponsored By: Pitney Bowes

In a marketplace crowded with regional home insurers offering low-cost policies, Security First Insurance wanted to distinguish itself via the customer experience it provides. In short, Security First Insurance wanted to make and keep its customers happy. But that can be challenging when many consumers have a hard time reading long, complicated homeowners policies and are sometimes disappointed in their coverage as a result. 

Download this case study to learn how this company implemented interactive personalized media to create a customer experience that is entertaining enough to make them want to learn about their coverage and terms of their policies, while engaging them throughout the policy lifecycle.