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May 24, 2017
CRM Featured Articles
Interactions Acquires Digital Roots
23 May 2017
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Brightcove Launches Enterprise Video Initiative
22 May 2017
Enterprise Video Initiative extends Brightcove's cloud video platform to support internal video initiatives.
Verizon Debuts Tap-to-Talk Customer Service Tool
19 May 2017
Verizon Enterprise Solutions has launched Visual Interactive Calling, a tool that enables consumers to tap a button in an app and connect directly to a live agent. (Featured on SmartCustomerService.com.)
Viewpoints
Five Steps to More Intelligent Customer Service
01 Nov 2016
With the right tools, agents can be just as effective as technologies coming into use in the contact center. (Featured on SmartCustomerService.com
Insight
Required Reading: Connecting with The Transformational Consumer
28 Apr 2017
The most impactful customers are seeking health, wealth, and wisdom
CRM Across the Wire
CRM Market to Reach $81.9 Billion by 2025
23 May 2017
The level of SMB and B2B adoption is cited as one of the biggest surprises in this new report by Grand View Research.
Animoto Named a Facebook Marketing Partner and Member of U.S. Small Business Technology Coalition
23 May 2017
Partnerships with Facebook and the U.S. Small Business Administration are helping more small businesses engage customers on social media with marketing videos.
Built.io Launches Digital Fan Experience Platform
23 May 2017
Built.io's Digital Fan Experience Platform will help sports teams deliver VIP digital experiences that boost fan loyalty and unlock new revenue streams.
Oracle Launches Oracle Utilities Customer to Meter
23 May 2017
Oracle Utilities' newest offering combines customer information systems and meter data management systems.
Cloudwords Integrates with Drupal 8
23 May 2017
Cloudwords' Drupal 8 integration accelerates translation and localization for multilingual websites.