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February 08, 2017

CRM Across the Wire
CallVU Launches Mobile Digital Engagement Platform on the Salesforce AppExchange
CallVU's customers can now benefit from omnichannel customer journeys that integrate digital and voice interactions to a branch-like experiences.
Delighted Adds Web and SMS for Feedback Collection
Delighted's new application lets users collect NPS data via the Web and text messaging.
Hootsuite Acquires AdEspresso
This addition to Hootsuite's social marketing platform will enable organizations to maximize paid, owned, and earned content.
Conga Launches Enterprise Edition of Conga Composer
Enterprise edition now features API capabilities and document generation from unlimited external data sources.
NetBase Launches Instant Search for Social Analytics
Instant Search enables users to analyze key drivers behind any social topic.
CRM Featured Articles
United's New Set of Customer Service Apps Could Tackle Customer Woes
United Airlines is working with both IBM and Apple on several apps designed for the 50,000 iPhone and iPads that its employees currently use. (Featured on SmartCustomerService.com.)
Magazine Features
How to Avoid Sales Tool Sensory Overload
Companies can benefit from consolidating their most essential sales tools in a seamless digital setting
The Tipping Point
Build Contracts that Close on Schedule—and Increase Business
Vendors should think of contracts as great marketing opportunities
Artificial Intelligence Is the Next Step in CRM’s Evolution
As global data grows at an exponential rate, sales and marketing pros will need intelligent solutions more than ever.
Tales from the Trenches – Best Practices in Customer Service
4 tips to help you get the most in your technology-buying decisions. (Featured on SmartCustomerService.com.)

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