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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 18, 2014

CRM Across the Wire
Rouse Social Launches Brand Pages
Rouse Brand Pages aggregate social media content from celebrities and brands.
Innovest Launches Innovest CRM
Innovest CRM is integrated with InnoTrust and Microsoft Dynamics.
LeadiD Adds Consumer Intelligence Applications
Expanded AppMarketplace features apps for scoring leads based on particular behaviors.
BT Wholesale and Avaya Partner to Launch Cloud Solutions
Avaya's unified communications and contact center solutions are now available in the cloud through BT Wholesale. (Featured on SpeechTechMag.com.)
CRM Featured News
So Why Aren't You Using Social Media for Customer Service?
Even if you don't have a social media presence, your customers do. Meet them at least halfway. (Featured on SmartCustomerService.com.)
Pursway Connect Helps Marketers Expand Their Audience
Pursway's new tool connects brands to customers' 'real-life' social circles.
Customer Experience
Customer Experience Management Is on the Road to Maturity
Companies that lag behind must move from 'fluff' to 'tough.'
Insight
How to Master the Mobile Mind Shift
It's all about adding utility to mobile moments.
Viewpoints
Pair Live Chat with Helpdesk/CRM Software
Combining the two can unlock both solutions' full potential.



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